The purpose of a privacy policy is to communicate clearly the personal information handling practices of an organisation. Privacy policies enhance the transparency of the operations of organisations. They also give individuals a better and more complete understanding of the sort of personal information an organisation holds and the way it handles that information.

Personal information refers to any information which reveals your identity. In the context of your dealings with us, this is likely to include your name, title, sex, address, contact details including telephone numbers and email addresses, payment details, BNB preferences and any relevant correspondence.

The following statement sets out that ‘The River Block policy relating to the collection, storage and use of personal information. Our purpose is to assure anyone who does business with us that The River Block will comply with both the letter and spirit of the Privacy Act 1988. (Cth) (‘Privacy Act’) and will comply with the Australian Privacy Principles (APPs).

Collection of Personal Information

In general, our policy is that we only use or disclose personal information for the purpose which was either specified or reasonably apparent at the time we collected it. We may also use or disclose it for any other related purpose for which you would reasonably expect it to be used. For example, external organisations may be given access to your personal information like our contractors and service providers that are helping us operate our business or provide a service to you (for example, a company which helps maintain our computer systems or sends out our mail).

It is our usual practice to collect personal information directly from the individual. The River Block will not sell your personal information to other companies. Sometimes The River Block collects personal information from a third party or a publicly available source, but only if the individual provides consent to such collection or would reasonably expect The River Block  to collect their personal information in this way.

The River Block only collects personal information for purposes which are directly related to its functions or activities, and only when it is necessary for or directly related to such purposes, including:

• Reservations and related services

• Food and Beverage

• Entertainment

• Retail

• Marketing

• Competitions

• Financial transactions

• Complaint handling

Use and disclosure of Personal Information

If The River Block  wishes to use or disclose the personal information in other circumstances it will obtain your consent to do so, other than in exceptional circumstances such as:

• where The River Block reasonably believes it is necessary to protect any person and/or The River Block rights or property; or

• the use is authorised by law or is reasonably necessary to enforce the law (for example, if The River Block is required to disclose the information to regulatory authorities or in response to subpoenas or warrants).

• The individual would reasonably expect, or has been told, that information of that kind is usually passed to those individuals, bodies or agencies

• it will prevent or lessen a serious and imminent threat to somebody’s life or health

The River Block also collects personal information as part of its normal communication processes directly related to those purposes, including:

• When an individual phones The River Block, their phone number maybe stored

• When an individual hands The River Block their business card

• through registration forms;

• by email or other written mechanisms;

• over a telephone call;

• in person;

• through transactions;

• through our website;

• through surveillance camera;

• by technology that is used to support communications between us;

• through publicly available information sources (which may include telephone directories, the internet and social media sites);

• direct marketing database providers;

Marketing

The River Block will only send advertising mail to you if:

• you have indicated your consent to receive such mail; or

• where the advertising mail is related to the purpose for which the information was collected; or

• if it would be within an individual’s reasonable expectations to receive such

Overseas Disclosure

The River Block will only transfer personal data overseas in circumstances where information has appropriate protection.

Data security

Your personal information is held and stored on paper, by electronic means or both. We have physical, electronic and procedural safeguards in  place  for  personal  information and  take reasonable steps to ensure that your personal information is protected from misuse, interference and loss, and from unauthorised access, modification and disclosure. These steps include password protection for electronic files, securing paper files in storage located in controlled environments. When no longer required, personal information is destroyed in a secure manner or deleted.

Access and correction

The River Block takes steps to ensure that the personal information it collects is accurate, up to date and complete. These steps include maintaining and updating personal information when it is advised by individuals that their personal information has changed, and at other times.

Customers are welcome to request personal information The River Block holds about them. To obtain a copy of the information we have about you, please write to us requesting your information and including your full name, address, account number, signature etc. The River Block will allow access or make the changes unless it considers that there is a sound reason under the Privacy Act or other relevant law to withhold the information. If The River Block does not agree to make requested changes to personal information the individual may make a statement about the requested changes and The River Block will attach this to the record.

If you are unhappy with the response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

How to contact The River Block

Telephone  +610409292355
Email hello@theriverblock.com.au (Attn: PrivacyManager)

Post

The Owner – The River Block
PO BOX 102 BERRI SA 5343

Websites and Cookies

We use first party cookies to collect information about how the website is used. For example; time of visit, duration of visit, methods used to access the website, and pages viewed. Third-party Google cookies are used to enable remarketing and reporting for impression assisted visits, website conversions, user demographics, and user interests. Users can opt out of interest based ads by Google through ads settings: www.google.com/settings/ads. Website visitors can opt out of the Google Analytics Advertising Features by downloading a browser add-on: https://tools.google.com/dlpage/gaoptout/

Users are advised that there are inherent risks in transmitting information across the internet. Individuals may contact The River Block by phone or mail if they have concerns about making contact via the internet.

Cookies are pieces of information that a web site transfers to your computer’s hard disk or mobile device when you visit a website for record keeping purposes. The cookies operate as a unique identifier, which helps The River Block to know what its customers find interesting and useful on its website. Data collected from website use does not identify the user, allowing you to remain anonymous in the data collection.

Most web browsers are set to accept cookies, however, if you do not wish to receive any cookies, you may set your browser to refuse them. If you decide to delete or block certain cookies, your experience on www.theriverblock.com.au may be limited or you may discover that some parts of the website will not work at all, especially where cookies are used for security and fraud detection functions.

The River Block may provide links to other websites but as these linked websites may not be under its control, The River Block is not responsible for the conduct of companies linked to its website and we advise you to review the privacy policies of these sites before disclosing your personal information on them.

Company E-mail Addresses

Electronic addresses are published on this website for professional communications only and do not constitute an invitation to send unsolicited commercial e-mails which are not related to this business.

Delays and Viruses

The River Block will not be liable for damage or loss resulting from any delay in operation or transmission, virus, harmful component, communications failure, internet access difficulties or malfunction in equipment or software, howsoever caused.

Changes in the Future

 The River Block reserves the right to change its Privacy Policy at any time and notify its customers by posting an updated version of the policy on its website.

Complaints

The River Block takes its obligations pursuant to the Privacy Act seriously. Individuals may complain about a breach of the APPs by The River Block by submitting their complaint in writing to The River Block’s Privacy Manager using the address in the How to Contact The River Block section of this policy.

Any complaint should set out, in as much detail as possible, all the relevant particulars relating to the complaint, including why the individual says that The River Block has breached the APPs.

Upon receiving a written complaint, The River Block will acknowledge receipt of the complaint in writing within 7 days. The River Block will investigate the matters described in the complaint and then provide a substantive written response within 28 days from the date the written complaint was received by The River Block.

If you are unhappy with the response to your complaint, you may refer your complaint to the Office of the Australian Information Commissioner.

Additional Information on Privacy

For further information about privacy issues and the protection of privacy, visit the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au